Frequently Asked Questions (FAQs)
Occasionally some of our users struggle with different elements of the 6 Step Golf Lesson. This set of Frequently Asked Questions is compiled based on typical problems people often encounter.
Please note: it is important to make sure that you are positioned in a well lit open space with no chance of making contact with or injuring a person, wall, light, fixing or item of property whilst you practice any part of the golf swing.
Signing Up/Account Details
I have been sent a voucher and I'm not sure what to do.
I can't get logged in to the account I set up.
I know my details are correct but I still can't get access to my account.
I'm not receiving any emails, including the activation email, from the 6 Step Golf Lesson.
Why do I have to enter my email address and password twice when I sign up?
Safety and Security
How do I know my money and my details are safe when I buy the 6 Step Golf Lesson online?
Technical Issues
I keep getting a blocked content message when I log on to a lesson.
When I try to view a lesson it doesn't appear.
When I click play on the lessons the moving sequences jump and stop and start
I can't hear anything on the 6 Step Golf Lesson
Why can't I move on to the next lesson?
What happens after I've finished the 6 Step programme?
I've purchased a 6 Step Golf Lesson CD. Do I have to pay again?
I'm having problems using my serial code.
I want to reset my password but I can't.
Signing Up/Account Details
I have been sent a voucher and I'm not sure what to do.
On the voucher there will be a 16 digit number. This is a code unique to your 6 Step Golf Lesson account. The simplest way to use the code is by using your mouse to highlight it, copy it and paste it into the Sign In page. Right click on the mouse, highlight the digits, then left click to copy. Move to the Sign In page place your curser over the field where the 16 digit code is to go and right click to Paste. Alternatively, you can type in the digits.
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I can't get logged in to the account I set up!
First, make sure that you are using the correct details that you used to set up the account double check your password, and the email address you are using.
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I know my details are correct but I still can't get access to my account
It's possible that you are still logged in on another computer. If you have used the 6 Step Golf Lesson on a different computer, check that you have logged out from there, and then try to log in again.
If you still can't get access and think that your details have been set up in the wrong way, you can contact us by clicking here
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I'm not receiving any emails, including the activation email, from the 6 step Golf Lesson
Lots of email providers are tightening up on rules for junk mail and spam filters. Make sure that the following addresses are on your "safe list" so that you receive any emails from them:
- lessons@6stepgolflesson.com
- password@6stepgolflesson.com
- sales@6stepgolflesson.com
- support@6stepgolflesson.com
If these aren't marked as safe addresses then it is unlikely that you will receive an activation email for your account, or the weekly reminders we send out to let you know that a new lesson is available for you.
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Why do I have to enter my email address and password twice when I sign up?
This is a simple method of verification if you make a typing mistake the first time, you are less likely to make the same mistake the second time. If our system detects any discrepancies between the first and second fields then it will ask you to re-enter those details.
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Safety and Security
How do I know my money and my details are safe when I buy the 6 Step Golf Lesson online?
All financial transactions for the 6 Step Golf Lesson are handled on our behalf by Google Checkout, ensuring that the proper security measures and data encryption techniques are used. More information about the Google Checkout service can be found by clicking here
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Technical Issues
I keep getting a blocked content message when I log on to a lesson
You need to make sure that your pop ups are enabled - this is essential, as the lessons open in a new window. The new window will be blocked if pop ups are disabled.
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When I try to view a lesson it doesn't appear.
If you get an on screen message that your Flash player is out of date, please visit our Downloads page. This will allow you to download the latest version of Flash.
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When I click play on the lessons the moving sequences jump and stop and start
Each lesson is technically 'heavy' and requires time to 'buffer' itself. Therefore, we recommend that once you open the lesson window, you give it some time to load before clicking through to begin the lesson.
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I can't hear anything on the 6 Step Golf Lesson
First check that your computer speakers are plugged in, switched on and working properly. Then check the volume settings on your computer and make sure that nothing has been muted.
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Why can't I move on to the next lesson?
The 6 Step Golf Lesson programme has been designed to help you learn the basics of the golf swing in the best possible way. For this reason, the lessons are released to you one week at a time. This means that you complete all the lessons in the right order, and you can't skip ahead. Once a lesson is released to you, you will always have access to it, and will be able to move freely through those lessons.
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What happens after I've finished the 6 step programme?
After you have completed the 6 lessons, you will still be able to access your account and all the lessons as a point of reference.
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I've purchased a 6 Step Golf Lesson CD, do I have to pay again?
No! If you have a CD, you will also have a serial code, which is contained within your CD pack. Simply fill in the pre-registered form to activate your product. Once you have paid for the 6 Step Golf Lesson, there are no further charges.
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I'm having problems using my serial code.
When typing in your code, make sure that you are typing it correctly, that you are using UPPERCASE letters and count that you have entered the same number of digits on screen as there is on your printed serial code.
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I want to reset my password but I can't.
Make sure that you are using the email address that you registered with to reset your password. If the email address you give doesn't match the email address in the database, the system will not validate your request.
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